Policies

— PRIVACY POLICY —

1. Introduction

This Privacy Policy explains how S P SERVICES collects, uses, stores, and protects personal and business data when Users access our Services, including WhatsApp Business API and RCS messaging solutions.

We are committed to protecting privacy in compliance with the Information Technology Act, 2000, applicable rules, and Meta Business Messaging Policies.

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2. Information We Collect

We may collect the following categories of data:

a) User Information

• Name, business name
• Email address
• Phone numbers
• Authorized representative details

b) Device & Technical Data

• IP address
• Browser type
• Operating system
• Device identifiers

c) Cookies & Usage Data

• Session data
• Platform usage analytics

d) Message Data

• Message metadata (timestamps, delivery status)
• Template IDs
• Sender and recipient numbers (hashed where possible)

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3. Purpose of Data Collection

Data is collected to:

• Provide messaging and communication services
• Verify business identity
• Process payments
• Ensure compliance with Meta and telecom policies
• Improve service quality and security

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4. Consent for WhatsApp & RCS Data Processing

By using our Services, Users confirm that they have obtained explicit consent from message recipients, as required by WhatsApp, RCS, and Indian regulations.

S P SERVICES processes data strictly as a data processor, acting on User instructions.

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5. Legal Basis for Processing

We process data based on:

• User consent
• Contractual necessity
• Legal and regulatory obligations
• Legitimate business interests

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6. How We Use Collected Data

Collected data may be used for:

• Message routing and delivery
• Account management
• Customer support
• Fraud prevention
• Compliance audits

We do not sell personal data.

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7. Data Retention & Deletion

Data is retained only as long as necessary for:

• Service delivery
• Legal compliance
• Dispute resolution

Upon termination, data is deleted or anonymized unless legally required to retain it.

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8. Data Sharing with Third Parties

Data may be shared with:

• Meta Platforms (WhatsApp)
• Google (analytics and infrastructure)
• Telecom operators for RCS delivery
• Payment gateways and compliance authorities

All third parties are bound by confidentiality and data protection obligations.

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9. Security Measures & Encryption

We implement reasonable security safeguards, including:

• Encrypted data transmission
• Restricted access controls
• Secure servers located in India
• Periodic security audits

However, no system is completely immune to risks.

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10. Cookies & Tracking Technologies

Cookies are used to:

• Maintain user sessions
• Improve user experience
• Analyze platform performance

Users may control cookies via browser settings.

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11. Data Transfer & Storage (India-based)

Primary data storage and processing occur within India. Cross-border transfers, if any, are conducted in compliance with applicable laws and platform requirements.

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12. User Rights

Users have the right to:

• Access their data
• Request corrections
• Request deletion (subject to legal obligations)
• Withdraw consent

Requests can be submitted via our contact details below.

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13. Policy for Children

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

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14. Updates to Privacy Policy

This Privacy Policy may be updated periodically. Continued use of Services implies acceptance of the revised policy.

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15. Governing Law (India)

This Privacy Policy is governed by the laws of India, with jurisdiction in Buldhana, Maharashtra.

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16. Contact Information

For privacy-related concerns:

S P SERVICES
📍 01, Akola Bazar, Khamgaon Rathi Complex, Gandhi Chauk,
Buldhana – 444303, Maharashtra, India
📞 9604661179
📧 raj_pahurkar@rediffmail.com